Accessing Customer Service

Customer Service support for your service is available in a variety of forms, including:

• Live support by telephone
• Support by email
• By mail
• A live “Web Chat” facility provide live on-line help
• A “Service Ticket” facility for creating and tracking service tickets

Information regarding Customer Service, including contact information and hours of service, is available via the Service Administrator.

To access the Service Administrator Customer Services Information Screen, proceed as follows:

1. Login to Service Administrator, as described earlier in this tutorial under Logging In.
2. Click the Customer Service tab.
3. Click the button for the type of Customer Service support desired:
• Information Page (general contact information and hours of service)
• Web Chat
• Service Tickets