Viewing the Service Summary

As the phone services administrator for your business, you are likely to think in terms of managing phone lines and phone numbers. To make your task easier, the Service Administrator has a Service Summary screen that provides a convenient summary of the phone lines and phone numbers currently provisioned for your business.

From this screen, you can see the number of phone lines you have available, and the number and types of enhanced phone numbers your company has ordered. Also, from the Service Summary screen you can access other screens containing more detailed information regarding these lines and numbers, and order new lines and numbers if desired.

Getting to the Service Summary Screen
To view the Service Summary screen, proceed as follows:

1. Login to Service Administrator, as described earlier in this tutorial under Logging In.
2. Click the Service Management tab.
   
   Note: It is not necessary to click the Service Summary button, since the Service Summary screen is displayed by default when you click the Service Management tab).

Understanding the Service Summary Screen
The top half of the Service Summary screen shows the “Maximum Lines on the Gateways” in your company. This is the total of the maximum available physical lines on all gateways at all locations in your company. Please note that this is not necessary the same as the number of lines you have actually provisioned. For example you may have a gateway with a maximum available physical capacity of 24 lines, but may have only actually provisioned 20 lines on the gateway. To determine the number of lines you have provisioned, you may need to consult your invoice (see the section Viewing Your Invoice in this tutorial).

The bottom half of the Service Summary screen shows the number of phone numbers your business has provisioned.

Note: You can order new lines and phone numbers from the Service Summary screen by clicking the “Add” button next to the lines or number type you wish to order.