Adding New Phone Lines and Phone Numbers

Service Administrator provides you with a convenient means to order new telephone lines and telephone numbers to suit your company's evolving business needs. Refer to the Viewing the Catalog of Service Features in this tutorial for a description of the various types of enhanced numbers available.

The Service Administrator gathers the appropriate information from you, and then automatically submits your request for new service.

You can order either lines or numbers using a series of screens that begins with the Add New Line/Number screen.

Getting to the Add New Line/Number Screen
To get to the Add New Line/Number screen, proceed as follows:

1. Login to Service Administrator, as described earlier in this tutorial under Logging In.
2. Click the Account Information tab.
3. Click the Add New Line/Number button.
4. If you wish to add a new phone line, select the “Add New Phone LINE” option, then click the Continue button.
   
   OR
   
   If you wish to add a new phone number, select the “Add New Phone NUMBER” option, then click the Continue button.

Ordering New Phone Lines
After accessing the Add New Line/Number screen, and selecting the “Add New Phone LINE” option as described above, then to complete the process for ordering a new line proceed as follows:

1. If you want to add phone lines to an existing location, select a location from the list of your company's existing provisioned locations.
   
   OR
   
   If this is a new location, select “--New--”, and fill in the corresponding name and address fields.
2. Click the Continue button.
3. Select the type of gateway required (Digital T1, Digital PRI, or Analog), corresponding to the type of phones line interface provided by your existing PBX or Key System.
4. Enter the number of new lines you want to order.
5. Click the Continue button.
6. Enter any additional comments or special requests you would like to make as part of this order request.
7. Click the Continue button.
8. Click the Save button to submit the order, or the Cancel button to cancel the order.
   
   Note: After submitting the order, an order request will be automatically forwarded to customer service. It may take several days to process your order. You may be contacted if necessary during this process.

Ordering New Phone Numbers
After accessing the Add New Line/Number screen, and selecting the “Add New Phone NUMBER” option as described above, then to complete the process for ordering a new line proceed as follows:

1. Select the type of number (Basic, Voicemail, Follow-Me with VoiceMail, Conferencing, Fax, or Auto-Attendant).
2. Click the Continue button.
3. Select either a Toll-Free or Local number. If you select Local, then choose an area code from the dropdown list, corresponding to the local area you want for this number Then click the Continue button.
   
   NOTE: This step is automatically skipped if you are ordering a Conferencing Number, since Conferencing Numbers are only available as toll-free.
4. If there is more than one location provisioned for your company, select a location from the dropdown list corresponding to the location you want the new phone number to be associated with.
5. If there is more than one gateway provisioned at this location, select a gateway from the dropdown list, corresponding to the location you want the new phone number to be associated with.
6. Click the Continue button.
7. Enter any additional comments or special requests you would like to make as part of this order request.
8. Click the Continue button.
9. Click the Save button to submit the order, or the Cancel button to cancel the order.
   
   Note: After submitting the order, an order request will be automatically forwarded to customer service. It may take several days to process your order. You may be contacted if necessary during this process.